Tapect (“we”, “us” or “our”) operates the website at tapect.com (collectively, the “Website”) and is committed to protecting your privacy.

This privacy policy outlines how we collect, use, process, store, share, and disclose your personal information through our Website (“Privacy Policy”). For our terms and conditions or to contact us, please reach out to [email protected]. Any capitalized terms used in this Privacy Policy have the same meaning as those defined in our terms and conditions.

Openness and Transparency

We are committed to safeguarding your privacy and respecting your rights under the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth) and the General Data Protection Regulation (EU 2016/679) (the “GDPR”) (collectively, “Privacy Laws”). As a data controller under the GDPR, we undertake all necessary steps to comply with these Privacy Laws and address any inquiries or complaints related to compliance.

By accessing and using our Website, Products, and Services, you consent to the collection, use, processing, storage, and disclosure of your Personal Information as described in this Privacy Policy.

Your Information

Under Section 6 of the Privacy Act, personal information is defined as information or an opinion about an identified individual, or an individual who is reasonably identifiable. An identifiable natural person can be identified directly or indirectly through identifiers such as a name, identification number, location data, online identifier, or factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity.

Regarding your personal information: (a) We will collect personal information only by lawful and fair means and not in an unreasonably intrusive manner. (b) We will only collect personal information about you if you voluntarily provide it to us or if you explicitly consent to us collecting it. Providing us with personal information constitutes your consent. (c) We may also collect personal information when you: i. Complete a profile or set up an account to use our Services and Products; ii. Communicate with us; iii. Visit our Website; iv. Provide feedback; or v. Complete online surveys. (d) If you use a pseudonym or do not provide identifiable information, we may not be able to provide you with all of our Services and/or Products. To remain anonymous, do not sign in or provide any information that might identify you. (e) We require accurate, up-to-date, and complete personal information at the time of collection.

We ask that you do not disclose sensitive personally identifiable information (e.g., racial or ethnic origin, religion, health, criminal background) on our Website. If you do provide sensitive personal information, you consent to its collection and handling as per this Privacy Policy.

Information We May Collect

The personal information we collect includes, but is not limited to:

  • Your full name;
  • Email address;
  • Phone number;
  • Device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic data, ad data, IP address, and standard web log information;
  • Additional information you provide directly through our Website or other accounts from which we collect information;
  • Information provided through customer surveys;
  • Billing and payment information, including details collected through Stripe or Shopify; and
  • Any other personal information necessary to facilitate your dealings with us.

We may also ask for optional information such as:

  • Social media profile details (LinkedIn, Instagram, Facebook);
  • Company details (address, website, phone number);
  • Job classification;
  • Office phone number;
  • Details of personal and professional connections;
  • Files that may contain personal information;
  • A personal headshot.

Providing optional information is voluntary. If shared, you consent to its collection and handling according to this Privacy Policy.

Information About Children Under 18

Our Website is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18 years old.

Legal Basis for Processing Information

Under the GDPR, we must have a legal basis to process Personal Information from individuals in the European Union. Our legal bases include:

  • Necessity for providing access to and use of our Products, Services, and Website;
  • Our legitimate interests in operating and improving our Products, Services, and Website;
  • Your explicit consent, which you may withdraw at any time; or
  • Legal obligations requiring us to process your Personal Information.

How Your Information Is Used

We use, process, and disclose your Personal Information or Optional Information for purposes including:

  • Providing our Website, Products, and Services;
  • Administering, protecting, improving, or optimizing our Website, Products, and Services;
  • Billing you through Stripe or Shopify;
  • Informing you about our Website, Products, Services, surveys, or promotional activities;
  • Responding to inquiries or comments;
  • Verifying your identity;
  • Other purposes you consent to; and
  • Uses required or authorized by relevant Privacy Laws.

Disclosure of Personal Information

We may disclose your Personal Information to:

  • Third parties performing functions on our behalf;
  • Any person or entity you have consented to disclose your information to;
  • External advisors, auditors, lawyers, insurers, and financiers;
  • Payment processing service providers such as Stripe or Shopify;
  • Persons or entities required or authorized under relevant Privacy Laws.

If we no longer need your Personal Information for the purposes outlined, we will take reasonable steps to destroy or de-identify it.

Direct Marketing

We may use your Personal Information for direct marketing if:

  • We have your express consent (which you can withdraw at any time by contacting us);
  • We have a legal basis; or
  • Permitted by relevant Privacy Laws.

You can opt out of direct marketing communications at any time by following the unsubscribe instructions or contacting us at [email protected].

Our Website

While we strive to protect your information, transmission over the internet is not always secure. We are not liable for breaches of security or unintended disclosures.

Cookies

We use cookies, web beacons, and similar technologies (collectively, “Cookies”) on our Website. By using our Website, you consent to the use of Cookies.

Cookies help us:

  • Identify you as a user;
  • Process user requests;
  • Improve user experience;
  • Remember preferences;
  • Monitor and analyze website usage;
  • Facilitate communication;
  • Control access to content; and
  • Protect our Website.

You can delete or refuse Cookies through your browser settings, though this may affect website functionality.

Data Storage

We store Personal Information electronically or in hard copy, taking reasonable steps to protect it. However, we cannot guarantee internet security. We may disclose information to third parties, including those outside the European Economic Area and Australia, but will ensure they adhere to relevant Privacy Laws.

Access to Information

Under the GDPR, individuals in the EU have rights including:

  • Correction of inaccurate or incomplete Personal Information;
  • Deletion of Personal Information in certain situations;
  • Data portability;
  • Withdrawal of consent for processing;
  • Objection to automated decisions;
  • Restriction of processing in specific circumstances.

You may request access to or correction of your Personal Information by contacting us. We may charge a reasonable fee for retrieving information but will not charge for making a request.

Third-Party Sites

Our Website may link to third-party sites with their own privacy policies. We are not responsible for their practices.

Contact Information

For questions or complaints regarding our Privacy Policy, contact us at [email protected]. If unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner (“OAIC”) or the European Data Protection Supervisor (“EDPS”). Visit OAIC or EDPS for more information.

Notices and Revisions

We may update this Privacy Policy from time to time. Non-material changes take immediate effect, while material changes will be effective 30 days after posting.

Enforcement

We will cooperate with regulatory authorities to resolve complaints about personal information transfers.